Praise For Bus Routes By Greater Manchester Bus Users

Survey sees 84% satisfaction, though room for improvement is required

Solo SR hybrid interior view
The last year has seen some improvement in the quality of rolling stock on Greater Manchester’s buses, some of which reflected in the latest Passenger Focus survey. Seen here is the interior of an electric hybrid Solo SR, owned by Transport for Greater Manchester and operated by First Pioneer on the 41 route from Dukinfield [Tennyson Avenue] to Ashton-under-Lyne and Crowhill estate.
Out of a survey conducted by Passenger Focus involving 664 bus users in the Transport for Greater Manchester area, 84% of them were either ‘very satisfied’ or ‘fairly satisfied’ with their journeys. Though the figures may be encouraging for TfGM and Greater Manchester’s bus operators, there is still room for improvement, particularly in customer service and value for money. The average satisfaction rate among PTE areas is 85%, with TfGM boundary bus users amassing a slightly lower than average score. Continue reading “Praise For Bus Routes By Greater Manchester Bus Users”